Shipping & returns
Everything you need to know about how your plushie gets to you, and what happens if anything goes wrong.
Within South Africa
How long does my order take to ship?
Ready-made plushies ship within 3 to 5 business days. During shop drops or busier weeks, that can stretch to 5 to 8 business days. Custom commissions take 2 to 4 weeks to make before they ship.
How much does shipping cost?
Shipping is calculated at checkout based on the weight of your order and your delivery address. You’ll see the total before paying.
How long does delivery take?
Once dispatched, expect 1 to 2 weeks for delivery anywhere in South Africa. You’ll get a tracking number so you can follow it the whole way.
Do I get a tracking number?
Yes. Every SA order ships with a tracking number that gets emailed to you when your plushie leaves my craft room.
International shipping
Do you ship to my country?
Probably yes. Most international orders go to the US, but I’ve shipped all over. International rates aren’t shown at standard checkout because they vary, so message me and I’ll quote you for your country.
How do I order from outside South Africa?
Get in touch via the contact page, WhatsApp, or Instagram DM. Tell me what you’d like, your country, and I’ll send you a quote with shipping included. Once you’re happy with it, I’ll send a payment link and get the order made.
How long does international delivery take?
Typically 4 to 6 weeks once dispatched, though it can be longer depending on your country’s postal service and any customs delays.
Will I have to pay customs duties?
That depends on your country’s import rules. Customs duties and import taxes are not included in the shipping quote and are your responsibility as the buyer. Check your local rates if you’re unsure.
Returns & exchanges
Can I return my order?
Because every plushie is handmade and many are custom orders, all sales are final. I can’t accept returns for change of mind.
If something is wrong with your order (damaged, wrong item, missing piece), see the next section. I’ll always make it right.
Can I cancel an order I’ve already placed?
Get in touch as soon as possible. If I haven’t started making your custom plushie yet, I can usually cancel and refund. Once I’ve started stitching, the deposit is non-refundable since materials and time are committed.
Damaged or missing items
My plushie arrived damaged. What now?
Message me within 7 days of delivery with your order number and a photo of the damage. I’ll either repair it, replace it, or refund — whichever works for you.
Something is missing from my order
Get in touch with your order number and I’ll send the missing item out. With a lot of orders going out at once there’s a small chance I miss something, sorry in advance if that happened.
I received extra goodies I didn’t order
Happy early birthday. Keep them as a little gift from me.
I received the wrong item
Send me a message with your order number and a photo of what you received. I’ll arrange the right one to be sent out and sort the swap.
Still have questions?
Drop me a message and I’ll reply within 24 hours on weekdays.