Frequently asked questions
Hi friends. Here’s what people ask most. If you don’t find your answer below, drop me a message and I’ll get back to you within 24 hours.
Orders & shipping
When will my order ship?
Orders typically ship within 5 to 8 business days, especially during the first week of a shop update. When things are quieter, that drops to 3 to 5 business days. Since I pack and ship every order myself, thanks for your patience while I work through them.
How long does delivery take?
Within South Africa: usually 1 to 2 weeks. International orders: 4 to 6 weeks (sometimes longer depending on your country’s postal service).
If your order hasn’t arrived in that window, send me a message with your order number and I’ll check on it for you.
Something’s missing from my order, or I got extra goodies
If something’s missing, drop me a message and I’ll send it out. With a lot of orders going out at once there’s a small chance I miss something, sorry in advance.
If you got something extra you didn’t order, happy early birthday. Keep it as a little gift from me.
International shipping
Do you ship internationally?
Yes. Most of my orders actually go to the US. International shipping is handled per order though, so the rate isn’t shown in the standard checkout. Send me a message and I’ll quote you based on what you’d like and where it’s going.
How do I order from outside South Africa?
Get in touch via the contact page, WhatsApp, or Instagram DM. Tell me what you’d like (or if you want a custom commission), share your country, and I’ll send you a quote with shipping included. Once you’re happy, I’ll send a payment link and get it made.
Are there extra fees for international orders?
Shipping cost depends on your country and the size of your order. I’ll give you a clear quote before anything is paid for. Customs duties charged by your country are not included and are your responsibility (this varies a lot, so it’s worth checking your local rules).
Custom orders
Can you make a character that’s not in your shop?
Yes, that’s my favourite thing to make. Send me a photo of the character and I’ll let you know if I can do it (I almost always can). Pricing starts at R600 for small, R900 for medium, R1500 for large.
How long do commissions take?
2 to 4 weeks from when I start, plus shipping. Bigger or more detailed pieces sit at the longer end of that. I’ll give you a more specific timeline when I quote you.
How do I request a commission?
Head to the contact page or WhatsApp me on +27 68 605 4539. Send a reference photo, your size preference (small, medium, large), and where you’d like it shipped to.
Still have questions?
I read every message and try to reply within 24 hours on weekdays. Don’t be shy.